May it be consumers and subscribers in Europe, Australia and North America, reaching out to their customer services in regards to their services and products or corporate employees reaching out to their human resources for matters pertaining to their employment, they will most probably see their concerns handled over the phone or via chat by agents located far away in the Philippines, South East Asia.
The archipelago of 7641 islands named after its colonizer king Philippe of Spain is the world’s second outsourcing destination. The world’s largest financial institutions for instance, Citi Bank, JP Morgan, HSBC, technology giant like Amazon or high tech corporates of the silicon valley such as Google, just to name a few, are eagles soaring the sky of the Philippines. Their towering buildings with the latest architecture design have modernized and embellished cities of the Philippines: Taguig, Makati and Quezon City no longer envy Paris, New York or London.
Makati City
Taguig City
Thanks to cheap labor, low exchange rate, political stability, geopolitics, taxation and basic infrastructures such as electricity and transportation, the Philippines has become the Promised Land of Business Process Outsourcing (BPO) for the world’s largest multinationals irrespective of their industry and line of business.
The BPO boom has uplifted millions of Filipinos out of poverty by creating employment to the extent that the sector has become the no.1 employer in the country.
African BPO agents in the Philippines
The fruits of this boom are plenty for Filipinos to harvest alone. BPO in the Philippines are left with no other choice than to hire foreign labor in order to outsource for Companies located in non-English speaking countries. Facilitated with soft immigration policies, the Philippines has become the newest El Dorado for thousands of African economics migrants.
MASSOCKI MA MASSOCKI